Customer Service Tools
Summary
This module has everything you need to run a half-day workshop designed to help people develop a common set of tools to work with to create a continuous customer chain throughout the organisation so everyone is clear about how their contribution adds to the value that the external customer receives.
Content includes
Why this is important
Provides all the basic tools to allow your people to rethink the service they provide.
This module has everything you need to run a half-day workshop designed to help people develop a common set of tools to work with to create a continuous customer chain throughout the organisation so everyone is clear about how their contribution adds to the value that the external customer receives.
Content includes
- Three immutable laws of customer service
- Improving Moments of Truth
- Creating Raving Fans
- Stop selling, start serving.
Why this is important
Provides all the basic tools to allow your people to rethink the service they provide.